Quality
What Managers Need to Know About Quality, Part 2 The Manager's Role
What Managers Need to Know About Quality, Part 2 The Manager's Role by Leslie Kossoff
What Managers Need to Know About Quality, Part 2 The Manager's Role by Leslie Kossoff
What Managers Need to Know About Quality, Part I The Precepts
What Managers Need to Know About Quality, Part I The Precepts by Leslie L. Kossoff
What Managers Need to Know About Quality, Part I The Precepts by Leslie L. Kossoff
American National Standards Institute
The Institute is a private, nonprofit membership organization with the primary goal of the enhancement of global competitiveness of U.S. business by promoting and facilitating voluntary consensus standards. Site includes online catalog, standards information database, news and calendar.
The Institute is a private, nonprofit membership organization with the primary goal of the enhancement of global competitiveness of U.S. business by promoting and facilitating voluntary consensus standards. Site includes online catalog, standards information database, news and calendar.
The American Productivity & Quality Center
This site has sections on benchmarking, knowledge management, performance management, and more. The benchmarking and best practices section includes a library of relevant downloadable resources files.
This site has sections on benchmarking, knowledge management, performance management, and more. The benchmarking and best practices section includes a library of relevant downloadable resources files.
American Society for Quality (ASQ)
ASQ is a society of individual and organizational members dedicated to the ongoing, development, advancement, and promotion of quality concepts, principles, and techniques.
ASQ is a society of individual and organizational members dedicated to the ongoing, development, advancement, and promotion of quality concepts, principles, and techniques.
The Australian Organisation for Quality (AOQ)
The Australian Organisation for Quality is dedicated to encouraging and assisting the implementation of quality management principles throughout both the private and public sectors of Australia.
The Australian Organisation for Quality is dedicated to encouraging and assisting the implementation of quality management principles throughout both the private and public sectors of Australia.
The British Quality Foundation
The British Quality Foundation, a not-for-profit company, is the driving force for sustainable excellence in organisations throughout the UK.
The British Quality Foundation, a not-for-profit company, is the driving force for sustainable excellence in organisations throughout the UK.
Demings 14 Points
Dr. Edwards Deming's summation of the critical issues in TQM Management.
Dr. Edwards Deming's summation of the critical issues in TQM Management.
Developing Customer Serice Standards
From DBAIConsulting, suggested standards for the relocation industry.
From DBAIConsulting, suggested standards for the relocation industry.
How to Measure Your Way to Business Success
From Michael Gray, CPA, how to improve your business by measuring critical success factors.
From Michael Gray, CPA, how to improve your business by measuring critical success factors.
Institute of Quality Assurance
The Institute of Quality Assurance is the UK's leading institute for the advancement of quality practices.
The Institute of Quality Assurance is the UK's leading institute for the advancement of quality practices.
The Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award was developed to reward and encourage organizations for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.
The Malcolm Baldrige National Quality Award was developed to reward and encourage organizations for their achievements in quality and business performance and to raise awareness about the importance of quality and performance excellence as a competitive edge.
Teachings of Edwards Deming
These are excerpts from Dr. Deming's books. They speak to the principals that this American taught the Japanese about Total Quality, which they then taught their American competitors.
These are excerpts from Dr. Deming's books. They speak to the principals that this American taught the Japanese about Total Quality, which they then taught their American competitors.
Quality Leaders Network
The Quality Leaders Network is a resource for professionals in the Public and Private Social Service Sectors as they help their organizations meet accreditation standards, develop teams, improve processes and measure outcomes.
The Quality Leaders Network is a resource for professionals in the Public and Private Social Service Sectors as they help their organizations meet accreditation standards, develop teams, improve processes and measure outcomes.